I am traveling in Saudi Arabia and can receive calls, but I can't make an outgoing call. What should I do?
Local carriers in Saudi Arabia sometimes block standard OneSimCard outgoing calls. If this happens you need to either (a) enter a compatibility code into the settings of your phone or (b) initiate your call by sending an SMS message from the regular SMS menu (not the OneSimCard menu) of your phone.
How To Activate Compatibility Mode:
Bear in mind that if you have powered your telephone down and removed and reinstalled the battery, you will need to follow the programming steps outlined above again.
How To Deactivate Compatibility Mode:
How To Dial Without Activating Compatibility Mode:
Initiate your call by sending an SMS message from the regular SMS menu (not the OneSimCard menu) of your phone.
For example, to call from Saudi Arabia to Boston USA you should go to the SMS menu of the phone and send a message:
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There are no special instructions to receive calls in these countries.
Is there a mobile app that will let me recharge my account and other services?
Yes! Our myOneSim app for the iPhone devices will let you easily access many account services, such as recharging your account, checking voicemail, ordering discount voice and text plans, and much more. MyOneSim is available for download from the App store. Find more information in the Help section of your online account.
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DataMax SIM cards can't be managed by myOneSim app at this time
Will I be able to see the usage details for my M2M SIM card?
Yes, all usage details and charges are available in the My SIM Card menu of the customer account.
In addition, you can filter SIM cards using the following parameters:
What services are provided on M2M SIM Card?
OneSimCard M2M SIM Card offers Internet Data and SMS Service. Voice is not available. If you require Voice, please consider buying Expedition or Universal SIM at www.OneSimCard.com
What network coverage is offered on M2M SIM Card?
OneSimCard M2M SIM works on major networks of the countries where it is being used.
For example in USA the service is offered on AT&T, & T-Mobile networks. In Canada the service is offered on Rogers, Telus or Bell Canada. The switching between networks is automatic. The networks with the strongest signal will be selected to provide the best quality of service.
You can view networks offered in each country on the M2M Rates and Coverage page.What is the expiration rule for OneSimCard M2M SIM card
It depends on the type of account you have. For prepaid accounts the M2M OneSimCard will expire 60 days after the date when there is no balance on the SIM. Once the SIM card expires, it can't be reactivated. Different rules are applied to the Pooled accounts.Are there any data packages available for M2M SIM cards?
M2M SIM cards provide billing of data in 1 kb increments. In addition, small M2M data packages are available in the following countries: Albania, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Mexico, Montenegro, Netherlands, Norway, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, South Africa, South Korea, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Tajikistan, Thailand, Turkey, UK, Ukraine, USA, Uzbekistan, United Arab Emirates.© 2006-2024 Belmont Telecom Inc., DBA OneSimCard.com. All rights reserved